We Need Your Feedback!

We would welcome your views so that we can use them to evaluate and improve the service we provide.

Increasing awareness of the helpline
How did you hear about the helpline?
through the courts
solicitor / lawyer
information leaflet or other publicity material
friend / family
internet
other

Getting through
Was your call answered promptly?

Were you placed on hold?
If so, did you feel that you were kept waiting for too long?

Did the call help you? Quality and accuracy of information / advice given
Do you feel that our adviser listened and understood your situation?

Were you helped by:
Information given
Chance to talk over your concerns
Ideas on what to do next
Reassurance
You were not helped

Other (please specify):

How would you rate the clarity and appropriateness of the information or advice given?

Were you referred to another helpline or service, if so which one?

Mediation referral
If you asked for information of local mediation services, were the services provided close enough to you?

If we passed your details on to a mediation service local to you, were you contacted by them promptly?

Overall
How likely are you to use the helpline again?

How likely are you to recommend the helpline to a friend or family member?

What was your overall impression of the call?

What improvements could we make to the helpline service or the website?

If you wouldn't mind being contacted to discuss your feedback further, please supply contact details below: